Where The Music's At
Pick Your Parking
Looking for easier entry and exit? Go for Premier Parking, Rockstar Parking, or EZ Out Parking. Parking is no longer sold ahead of time! Get to the venue early to secure your spot.
CLICK HERE to learn more about all of our available parking options.
The Need-to-know Before You Go
From bag policy to parking, get to grips with everything you need to know for your show.
Accessibility
Whatever your needs, let us know how we can help. Whether that’s with your arrival, exploring the venue, the show itself – or all of the above.
Music To Your Taste Buds
Venue Map
Get lost in the music. Not the venue. So here’s a map to help you get around.
FAQ
ALLOWED ITEMS:
Bags – CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12”, and/or small clutch bags (6" x 9"). The small clutch bags don’t need to be clear.
Cameras – nonprofessional only, no detachable lenses
Food – in a clear, 1-gallon Ziploc bag
Water – Guests are permitted to bring in one (1) factory-sealed bottle of water up to 20 oz in size. Refillable plastic water bottles are permitted.
Items listed are subject to change or vary on show day. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.
PROHIBITED ITEMS:
Alcohol
Animals (except service animals)
Bags that do not meet our bag policy (must be CLEAR plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags no larger than 6”x 9”)
Chairs of ANY kind
Fireworks
Glass containers
Hydration Packs (e.g., CamelBak)
Illegal drugs/substances
Laser pointers
Metal Cans/Bottles of any kind
Portable Chargers
Pop-up tents (includes parking lots)
Strollers
Umbrellas
Weapons of any kind
*Items listed are subject to change or vary on show day. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.*
Xfinity Theatre strives to ensure that all our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know by reaching out to FOJ@LiveNation.com
- Ticketing- ADA tickets can be purchased online via livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Available Accessible seating can be identified by the handicapped logo on the seating map or by turning on "Show Accessible Tickets" under "filters" in the upper right-hand corner of the website.
- Types of Tickets:
- Semi-ambulatory Seating: Available for guests who can go up and down a few stairs to their seating location. Seats are located on the aisle and have an armrest that moves up and down so the guest can get in and out of the seat comfortably
- Wheelchair Accessible: Available for guests who will be attending the show in a wheelchair. There is no physical seat, there is a space for an accessible approach to your seating location and the guest will be seated in their wheelchair for the duration of the show.
- Companion Seat: Available for guests to purchase when purchasing ADA Accessible seating only. Companion seats are located right next to the accessible seat being purchased. Guests may purchase up to 3 companion seats.
Accessible seating is available at every price range and for every show. Please be advised that these seats do occasionally sell out. We cannot guarantee that we will have ADA Accessible seating on the day of the show; guests who require this accommodation are advised to purchase accessible seating when they place their order. - Day of Show Parking- Accessible Parking is located within the Premier Parking lot adjacent to the main gate AND IS AVAILABLE ON A FIRST COME FIRST SERVED BASIS. To provide ADA Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.
- Accessible Stations- if you have questions or need assistance please visit our Administrative Office located next to the main lobby.
- Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests - If you will need an interpreter for an event, please contact the venue directly at least 2 weeks in advance so we may acquire the appropriate services. There is no charge for interpreter services. Please call 860-548-7370 and email FOJ@LiveNation.com to arrange for an interpreter for your visit. If your event is less than 2 weeks away, we cannot guarantee that we will be able to have an interpreter on-site on the day of your visit but we will make every effort to find appropriate accommodation.
- Guests who require assisted listening devices may contact our venue at least 2 days prior to the event to arrange the pick-up of a device on the day of the show. A photo ID is required when picking up the device. Please call 860-548-7370 and email FOJ@LiveNation.com.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.
- Hearing Assistance
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days’ notice. Guests who require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks’ notice to secure an interpreter. We can be reached at 860-548-7370 or FOJ@LiveNation.com - Service Animals - Like many venues and other places of assembly, the Xfinity Theatre has a "no pets" policy, consistent with ADA's revised guidelines, which defines "service animals" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability
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The Xfinity Theatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal's work or the individual's disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
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Please reach out to FOJ@LiveNation.com with any questions or concerns.
To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry.
The Xfinity Theatre Box Office is only open on the day-of-show.
If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed, or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show!
Event Cancelation / Postponement Policy
Cancellations or postponements will only occur in the event of severe weather, artist cancellation, or an act of God.
In the event of a cancellation or postponement local media will be notified and any information about a potential rescheduled date will be made available via social media and email. In the event a show is canceled refunds can be obtained at the point of purchase, guests who purchased their tickets through Live Nation or Ticketmaster should monitor their email for more information.
Group Ticket Sales
Xfinity Theatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 203-949-7715. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Lawn Seating
Seating on the lawn is always first come, first served. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
For Patron’s in need of Accommodations, there is an ADA Platform located on the lawn. Please note that access to this platform is first come first served, and you may only be limited to 2 (two) companions to accompany you on the platform depending on the size of your party.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster or Live Nation as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted, guests can visit the box office and have their ticket reprinted. Please note that there may be a fee to reprint tickets.
Tickets cannot be reprinted once a guest has entered the venue.
Mobile Ticketing
Since the 2019 season, Ticketmaster and Live Nation tickets are digital, and your tickets will scan right off your mobile device. Please ensure the account holder has their phone available to present the tickets at the entrance. Should there be any issues, please visit our Box Office located to the left of the main entrance.
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- Mobile Ticketing Tips:
- Add your tickets to your Apple or Google Wallet prior to your arrival at the venue for easy access.
- If you are attending an event with a large group, prior to arriving at the venue transfer individual tickets to each member of your party so that they will have them on their own device.
- If you are experiencing slow service, you can connect your phone to our WIFI.
- Make sure you can view your tickets on Ticketmaster or Live Nation prior to arriving. If you purchased tickets through a 3rd party, you would need to accept the tickets from the seller prior to your arrival. The Box Office does not have access to any tickets purchased through a third-party website.
- The Box Office does not have cell phone chargers. We encourage guests to make sure their phone is fully charged when arriving to the venue. Charging stations are located inside the venue.
- Mobile Ticketing Tips:
Premium/VIP Seating
If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at (203) 949-7715. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Re-Entry
Re-Entry is not permitted at Xfinity Theatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.
Scalping Tickets
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on the property will be turned over to local law enforcement.
Tickets for Children
Most of our events are for all ages, please visit the specific event page on LiveNation.com for any age restrictions that may be in place.
Children who are 2 years old and under do not require a ticket but must sit on a parent or guardian’s lap. Venue management is not responsible for artistic content and therefore we ask that parents use discretion when deciding whether to purchase tickets for children.
Experience Upgrades:
The Xfinity Theatre does not offer seat upgrades.
If Guests would like to upgrade their experience, they can be purchased in advance or at the Box Office on the day of the show (if available). Please click on UPGRADES to view ticket add-ons such as:
-Blanket Voucher
-Fast Lane
-Lawn Chair Rental
-Unplugged in the Hotspot (Pre-Show Experience)
-VIP Club Access
Limited inventory is available for most upgrades, please read each upgrade fully to understand what is included. There may be some shows when specific upgrades will not be available per the tours’ request.
Will Call
Although the Xfinity Theatre utilizes mobile ticketing, there are some cases when tickets can be left for a guest at Will Call.
If you are instructed to pick up tickets at Will Call you will need to provide a Photo ID, which must match the name on the tickets. The Box Office can only release tickets to the person who is listed to pick them up and we will not accept name changes.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets. Tickets can also be transferred to individual guests via your Ticketmaster or Live Nation Ap.
If you are receiving tickets or passes from the artist/tour, please note that there are times when we do not receive these tickets until right before the main gates are scheduled to open. If you are expecting tickets or passes and they are not at the Box Office, it is up to the guest to contact the person who was supposed to leave them for you to determine where they are.
Sorry, no outside chairs of any kind are permitted. Lawn Chairs are available for rent at the venue for $15.00 per chair or in advance here. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall.
Parking for the Xfinity Theatre can only be purchased on the way into the venue on the day of the show, we no longer offer the purchase of Premier or EZ Out Parking in advance. Parking attendants will only accept card payments, no cash will be accepted.
The Xfinity Theatre does not allow camping or overnight parking of any kind.
Parking Lots will generally open 3 hours prior to the scheduled door/gate time. Please check the “Know Before You Go” section for specific times.
Types of Parking Offered
- ADA Accessible Parking
- Located within the Premier Parking lot adjacent to the main gates and is available on a first come first served basis. To provide ADA Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.
- Bicycle Parking
- Stationary bike racks are not available at this location. Xfinity Theatre is not responsible for lost or stolen bicycles.
- Bus & Oversized Vehicle Parking
- Buses, Campers, RVs and Sprinter Vans are considered an oversized vehicle and will be charged at least $100.00 if remaining on site during the event. Oversized vehicle parking is limited and is on a first come first served basis.
Oversized vehicles that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge.
All buses may be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance.
Hartford Police Department will be on site assisting in the parking lot to ensure all guests on buses are acting appropriately and within accordance with the law. *Subject to change based on event. - Motorcycle Parking
- Motorcycle parking is limited and located on the side of the Restaurant depot in Premiere overflow. Motorcycle parking is $20.00 to $30.00.
- Premier Parking
- Park close to the front gates! This lot is located outside of the main entrance to the venue.
- EZ Out Parking
- Quick & easy exit after the show! Be one of the first out of traffic and on your way home before almost everyone else. This lot is near the venue and has a dedicated exit with quick access to 91 North and South. Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership.
- VIP Parking
- VIP Parking is for our Premium Seat and Season Ticket holders, and not available for purchase. Guests must have a VIP Parking Pass or be on the VIP parking list to access. The entrance to this lot is on Savitt Way; follow the VIP Parking directional signs as you approach the venue.
Designated Driver
Hartford HealthCare is offering a free fountain soda to guests that commit to be the designated driver for their party. Please visit the designated driver booth located at the Guest Services table in the lobby.
Uber, Lyft & Drop Offs
Drop off areas are located in our EZ Out parking lot. (Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership). Please follow directional signs and staff to the appropriate drop-off/pick up location. Guests cannot remain in their vehicles during the event. They must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until most cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
Xfinity Theatre Administrative Office – (860) 548-7370
Box Office – (560) 548-7370 or (203) 265-1501 (press 1 for the Box Office)
Premium Seating Sales - (203) 949-7715
No. Starting in 2024, parking will need to be purchased on the day of the show on the way into the venue. Parking attendants will only accept card payments.
All tickets for the Xfinity Theatre are digital, and the Box Office will not print physical tickets as long as the tickets can be accessed on a smart phone / mobile device. Tickets cannot be reprinted once a guest has entered the venue.
ATMs
We no longer have ATMs on site. We do offer a free “CASH TO CARD” option located inside the venue at Guest Services. We will exchange any cash denomination for a prepaid card to use at the venue. This prepaid card can be used anywhere credit/debit cards are accepted. There will be no fees for the cash-to-card exchange.
Automobile Assistance
If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Xfinity Theatre does not have tow truck or lockout services on site. Emergency assistance vehicles are permitted on the property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.
Bag Policy
To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry.
Banners and Signs
Signs larger than 8.5 X 11 in size are not permitted into the venue. This size is a standard sheet of paper. We do not allow banners or signs that are larger than this due to the potential to block other guests’ view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Conceal and Carry
Xfinity Theatre does not allow weapons of any kind on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Concessions
Xfinity Theatre offers a wide variety of concession options through the venue. This includes cheeseburgers, chicken tenders, fries, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Coke Products), water, Red Bull, and a variety of alcoholic beverages*. Concessions are located throughout the venue with multiple locations in our main plaza, upper plaza, lobby, as well as on the lawn. *A valid driver’s license or State ID card is required to purchase alcohol; guests will be required to show an ID for each purchase containing alcohol.
Camera, Cell Phone & Recording Policy
SUBJECT TO CHANGE - The standard venue policy allows cell phones, camera phones, and disposable cameras*.
*Any camera that has a detachable lens will be considered professional and will not be allowed. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed.
Some artists do not permit cameras or cell phones so please check back for the show you will be attending to ensure that we will be allowing cameras and/or cell phones into the venue.
Most artists prohibit video and audio taping of their performances. However, some artists do allow audio recording so please search the artists’ website or contact us prior to the event you are attending to confirm if this will be allowed.
Credit/Debit Cards
All main concession stands, and the Box Office take Visa / MasterCard / Discover and American Express. The card holder must be present with a valid photo ID at the time of making a purchase. See Guest Services in Main Lobby for “CASH TO CARD” exchange. All merchandise stands take all major credit cards.
Designated Driver
Hartford HealthCare is offering a free fountain soda to guests that commit to be the designated driver for their party. Please visit the designated driver booth located at the Guest Services table in the lobby.
Drinking Water
Guests are permitted to bring in one (1) factory-sealed bottle of water up to one liter in size (UNFROZEN). This policy is subject to change based on artist requests or safety considerations. Water refill stations are located in the mid-way plaza next to Dog Haus and across from Hector's Show Mode Lounge. Water fountains are located by the lobby restrooms. CamelBaks & metal bottles/cans are not permitted.
Emergency
In the event of an emergency while on site, Xfinity Theatre has trained paramedics to assist with any medical issues. First aid is located to the right of the main gates as you enter the venue but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.
https://www.facebook.com/XfinityTheatre/
https://twitter.com/xfinitytheatre
https://www.instagram.com/xfinitytheatre/
Experience Upgrades
The Xfinity Theatre does not offer seat upgrades.
If Guests would like to upgrade their experience, they can be purchased in advance or at the Box Office on the day of the show (if available). Please click on UPGRADES to view ticket add-ons such as:
-Blanket Voucher
-Fast Lane
-Lawn Chair Rental
-Unplugged in the Hotspot (Pre-Show Experience)
-VIP Club Access
Limited inventory is available for most upgrades, please read each upgrade fully to understand what is included. There may be some shows when specific upgrades will not be available per the tours’ request.
Fan Mail
Xfinity Theatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Gate Times
There are a total of 2 General Admission entrance gates to the venue, located to the RIGHT of the Box Office. Gate opening times vary but are usually 1.5 hours prior to show time. Please check the specific event page as these times are subject to change.
*Re-Entry to the venue is NOT permitted. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.
Guest Conduct
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest who is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest.
Guests with Disabilities
Xfinity Theatre strives to ensure that all our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know by reaching out to FOJ@LiveNation.com
- Ticketing- ADA tickets can be purchased online via livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Available Accessible seating can be identified by the handicapped logo on the seating map or by turning on "Show Accessible Tickets" under "filters" in the upper right-hand corner of the website.
- Types of Tickets:
- Semi-ambulatory Seating: Available for guests who can go up and down a few stairs to their seating location. Seats are located on the aisle and have an armrest that moves up and down so the guest can get in and out of the seat comfortably
- Wheelchair Accessible: Available for guests who will be attending the show in a wheelchair. There is no physical seat, there is a space for an accessible approach to your seating location and the guest will be seated in their wheelchair for the duration of the show.
- Companion Seat: Available for guests to purchase when purchasing ADA Accessible seating only. Companion seats are located right next to the accessible seat being purchased. Guests may purchase up to 3 companion seats.
Accessible seating is available at every price range and for every show. Please be advised that these seats do occasionally sell out. We cannot guarantee that we will have ADA Accessible seating on the day of the show; guests who require this accommodation are advised to purchase accessible seating when they place their order.
- Types of Tickets:
- Day of Show Parking- Accessible Parking is located within the Premier Parking lot adjacent to the main gate AND IS AVAILABLE ON A FIRST COME FIRST SERVED BASIS. To provide ADA Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.
- Accessible Stations- if you have questions or need assistance please visit our Administrative Office located next to the main lobby.
- Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests - If you will need an interpreter for an event, please contact the venue directly at least 2 weeks in advance so we may acquire the appropriate services. There is no charge for interpreter services. Please call 860-548-7370 and email FOJ@LiveNation.com to arrange for an interpreter for your visit. If your event is less than 2 weeks away, we cannot guarantee that we will be able to have an interpreter on-site on the day of your visit but we will make every effort to find appropriate accommodation.
- Guests who require assisted listening devices may contact our venue at least 2 days prior to the event to arrange the pick-up of a device on the day of the show. A photo ID is required when picking up the device. Please call 860-548-7370 and email FOJ@LiveNation.com.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.
- Hearing Assistance
Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days’ notice. Guests who require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks’ notice to secure an interpreter. We can be reached at 860-548-7370 or FOJ@LiveNation.com - Service Animals - Like many venues and other places of assembly, the Xfinity Theatre has a "no pets" policy, consistent with ADA's revised guidelines, which defines "service animals" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability
- The Xfinity Theatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal's work or the individual's disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
- Please reach out to FOJ@LiveNation.com with any questions or concerns.
Guest Services
If you need assistance while at an event, please visit our GUEST SERVICES STAND located in the main lobby. Entering the main lobby, the GUEST SERVICES stand will be on your right-hand side in the corner. If you are in the lobby, the GUEST SERVICES stand will be in the corner to the left of the main lobby doors.
ID
We're an all-ages venue, so we don't require you to show your ID at the door. But you'll still need a valid ID if you plan on drinking alcohol. Any of these will work:
- A state-issued ID or driver’s license
- Current US Government or military ID
- An official passport
We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink, or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.
Lawn Chair
Sorry, no outside chairs of any kind are permitted. Lawn Chairs are available for rent at the venue for $15.00 per chair or in advance here. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall.
Lost and Found
If you lose an item while you are at an event, you can visit Guest Services in the Main Lobby to see if it has been turned in. Or click on the link below to view our virtual lost and found! You can communicate with us and set up a time to pick up your item. Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! Unclaimed items will be donated or destroyed 10 days following the event.
Click here to visit the website!
Medical Assistance
First Aid is located to the left next to the main gates once you are inside the facility. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
Medication Needs
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
Merchandise
Merchandise will be available for all concerts at our merchandise booths located inside the main gates, inside the lobby and in the upper plaza near the lawn. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist, and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
Parking Information
Parking for the Xfinity Theatre can only be purchased on the way into the venue on the day of the show, we no longer offer the purchase of Premier or EZ Out Parking in advance. Parking attendants will only accept card payments, no cash will be accepted.
The Xfinity Theatre does not allow camping or overnight parking of any kind.
Parking Lots will generally open 3 hours prior to the scheduled door/gate time. Please check the “Know Before You Go” section for specific times.
Types of Parking Offered
- ADA Accessible Parking
- Located within the Premier Parking lot adjacent to the main gates and is available on a first come first served basis. To provide ADA Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.
- Bicycle Parking
- Stationary bike racks are not available at this location. Xfinity Theatre is not responsible for lost or stolen bicycles.
- Bus & Oversized Vehicle Parking
- Buses, Campers, RVs and Sprinter Vans are considered an oversized vehicle and will be charged at least $100.00 if remaining on site during the event. Oversized vehicle parking is limited and is on a first come first served basis.
Oversized vehicles that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge.
All buses may be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance.
Hartford Police Department will be on site assisting in the parking lot to ensure all guests on buses are acting appropriately and within accordance with the law. *Subject to change based on event.
- Buses, Campers, RVs and Sprinter Vans are considered an oversized vehicle and will be charged at least $100.00 if remaining on site during the event. Oversized vehicle parking is limited and is on a first come first served basis.
- Motorcycle Parking
- Motorcycle parking is limited and located on the side of the Restaurant depot in Premiere overflow. Motorcycle parking is $20.00 to $30.00.
- Premier Parking
- Park close to the front gates! This lot is located outside of the main entrance to the venue.
- EZ Out Parking
- Quick & easy exit after the show! Be one of the first out of traffic and on your way home before almost everyone else. This lot is near the venue and has a dedicated exit with quick access to 91 North and South. Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership.
- VIP Parking
- VIP Parking is for our Premium Seat and Season Ticket holders, and not available for purchase. Guests must have a VIP Parking Pass or be on the VIP parking list to access. The entrance to this lot is on Savitt Way; follow the VIP Parking directional signs as you approach the venue.
Police Assistance
Local law enforcement is on-site for every event and is responsible for directing all traffic into the venue. On-duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow concealed and carry weapons to be brought onto our property nor will we secure them.
Re-Entry
Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.
Recycling
Live Nation is dedicated to reducing waste and consumption across the live music experience at our amphitheaters across the country. You will find recycling and composting stations throughout the venue with instructional signage as to what items should be disposed of in each bin.
Restrooms
Restrooms are located throughout the venue and are all handicapped accessible. We have indoor restrooms located inside our main lobby as well as the west side of our main plaza – to the right as you enter the front gates and in Unplugged in the Hot Spot.
The largest collection of indoor restrooms for men and women is located on the west side of the main plaza to the right as you enter the main gates. We encourage guests to save time by taking a few extra steps to reach this location and enjoy much shorter lines – especially for our female guests.
In addition, we have many portable toilets in three locations within the venue – upper plaza across from main lawn stairs, center top of the lawn and bottom of the lawn to the right of section 800.
Security Procedures
When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please inform the security supervisor at your entrance and they will help you visit our First Aid station, which is located to the right of the main gate, and they will assist in finding an alternative to our metal detectors.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All venue security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed. Your safety and security are most important to us.
Service Animals
Like many venues and other places of assembly, the Xfinity Theatre has a "no pets" policy, consistent with ADA's revised guidelines, which defines "service animals" as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual's disability
The Xfinity Theatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal's work or the individual's disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
Smoking
No smoking is allowed inside the lobby or reserved seating areas. While we do not restrict smoking on the lawn, please be courteous to others - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.
Sponsorship/Hand Outs
All sponsorship inquiries should be directed to our office. Please call (203) 269 - 8721 and ask to speak with someone in sponsorship. Any handouts or presence on-site needs to be cleared with venue sponsorship. If you do not have permission to be on-site, you will be escorted off the property.
Tailgating
Reasonable and responsible tailgating is allowed until gates open. Anyone in the parking lots after gates open must either enter the venue or leave the property.
- The Venue does not allow camping or overnight parking of any kind
The following items are NOT PERMITTED: Hard alcohol, open flames, tents, grills, glass containers, fireworks, weapons, and illegal substances.
Parking lot cross aisles must always remain clear for emergency vehicle access.
Hartford Police enforce zero tolerance against underage consumption of alcohol.
All items left unattended during the show are considered forfeited and may be disposed of.
Violation of these rules will result in ejection from property and/or arrest.
Traffic
Because of its proximity to downtown Hartford and a large number of potential conflicting events, Xfinity Theatre traffic can be difficult at times. Please allow yourself extra time to deal with potential traffic delays, especially on weekday shows. We do encourage carpooling for all shows.
Traffic is controlled by local law enforcement. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.
https://www.facebook.com/XfinityTheatre/
https://twitter.com/xfinitytheatre
https://www.instagram.com/xfinitytheatre/
Uber, Lyft & Drop Offs
Drop off areas are located in our EZ Out parking lot. (Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership). Please follow directional signs and staff to the appropriate drop-off/pick up location. Guests cannot remain in their vehicles during the event. They must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until most cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.
Weather
All shows at the Xfinity Theatre will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages:
https://www.facebook.com/XfinityTheatre/
https://twitter.com/xfinitytheatre
https://www.instagram.com/xfinitytheatre/
An event may be delayed, postponed, or cancelled depending on the severity of the weather expected. Any changes to the show due to weather will be reflected on the above social media pages.
Will Call
Will-call tickets are available for pickup at the box office located next to the main entrance. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service - 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.